Use Cases

How Teams Use Convo to
Grow.

Whether you need AI for sales, support, or both — Convo provides speed and consistency in every inbound interaction.

Rove Hotels x Convo AI

Transforming Guest Conversations into Bookings

Rove Hotels, a UAE-based lifestyle hospitality brand operating 11 properties, receives a high volume of enquiries from international travellers seeking information before booking. With guests contacting the hotels across multiple time zones and languages, managing WhatsApp conversations at scale became increasingly challenging for the support team.

To provide faster responses while maintaining service quality, Rove Hotels implemented Convo AI, an AI-powered WhatsApp Sales Agent trained on the brand’s hotels, policies, amenities, and local city knowledge.

Once deployed, the AI began assisting guests instantly, guiding them through questions about reservations, amenities, transfers, and local experiences while supporting the booking journey.

  • 11,508 guest conversations handled
  • 44,877 messages processed
  • 2,435 unique users engaged
  • 321 bookings generated directly via chat
  • $91,036 in booking revenue attributed to AI conversations
  • 8.5 second average response time

By deploying Convo AI, Rove Hotels transformed WhatsApp into a 24/7 guest engagement and booking channel, allowing the team to scale support globally while generating measurable revenue through automated conversations.

Pure Minds Academy x Convo AI

Supporting Parents and Driving Enrolments with AI

Pure Minds Academy delivers STEM and future skills programmes for children aged 4–14, including holiday camps, weekly classes, and Saturday programmes.

Demand for these programmes often fluctuates significantly throughout the year. During peak enrolment periods, the academy receives a large number of enquiries from parents — often outside traditional working hours such as evenings, weekends, and early mornings.

Managing these enquiries consistently without employing dedicated full-time support staff presented a challenge.

To solve this, Pure Minds Academy implemented Convo AI, a conversational AI assistant trained on the academy’s programmes, schedules, policies, and safety procedures.

The AI now responds instantly to parent enquiries, providing accurate, verified information while guiding families through the enrolment process.

  • 3,832 parent conversations handled since June 2025
  • $68,305 in programme bookings generated directly through AI
  • Bookings across summer, winter, and spring camps, Saturday classes, and other programmes
  • Parent support delivered in 7 languages including English, Arabic, Chinese, Hindi, Spanish, Russian, and French

Convo AI acts as a 24/7 parent services assistant, helping families receive immediate answers while also functioning as a powerful admissions and enrolment engine for the academy.